FAQs - Other frequently asked questions

You can fill out an application at the following link: Work with us

The use of gift cards is subject to the knowledge and acceptance of the following general terms and conditions.

• The card balance can be redeemed in stores included in the program - check the stores here.
• The card is valid for 2 years from the date of purchase or from its last top-up.
• It cannot be exchanged for cash and its balance is non-refundable under any circumstances.
• It cannot be replaced in case of loss, theft, or after its expiration date.

• Opening hours: Mon–Fri 09:30 – 17:30
• Phone: 91 629 58 06
• Email: [email protected]

Yes, we can include the gift receipt in your order. Tick the “add gift receipt” box before completing the checkout process and it will be included in the package. If you need it after the order has already been shipped, we can send it to you by email. By using the gift receipt, only exchanges for other items are accepted; refunds are not available."

Only for orders with store pickup. You can request Tax Free in store when collecting your order. Remember to present your passport, ID card, or any legally valid document proving non-EU residence.

If you want an invoice for your order, you can request it by emailing [email protected]. The invoice will be sent by email if consent has been given. A paper invoice can also be requested.

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If your item is defective, contact our customer service team at [email protected] and we will resolve it as soon as possible.