FAQs - Frequent Questions
At TENTH we want to help and answer all questions regarding your order or any process involved in purchasing it.
If you still have more questions, please contact us and we will answer you right away.
Purchasing process
Payment options
Shipping and returns
- How long will it take for my order to be delivered?
- What shipping options are available? What is the shipping cost?
- When can I pick up my order at the store?
- Which courier service do you use for shipping the clients orders?
- How do I return an order with a home pick up service?
- Can I buy online and return in-store?
- How long do I have to return an order?
- Why was my return denied?
- What should I do if the amount of my refund is not correct?
- When and how will I receive the refund?
- Do you refund the shipping fees?
- Can I exchange online orders in-store?
- Can I exchange an ítem for free?
- Are shipments made to the Balearic Islands?
- Are shipments made to the Canary Islands?
- Are shipments made to Ceuta and Melilla?